No response COVID19 and possible **************

On the 24th of march i had sent a mail to businessassist which included a detailed email as listed below at the end of this mail. I sent it multiple times form *** and *** and today is the 29th of April and I have yet to receive a response. I have been told and I am not accusing, as I am not in branch, that I have been dismissed because of my skin color as only a few of minority will be helped, and I would like to believe this is not the case and was **** news: I was at Castle Walk Brach twice and twice been told to email business assist even after failure to reach anyone. I also emailed debitcarecentre as well as various individuals from VAF to home loans departments as we cannot afford this at the moment.

The worst was one of the ladies responded from a private account saying that for my business, credit and personal accounts my request has been approved and that a debt restructuring officer will contact me. Its the 29th of march and for the second month now my debits are going down and we cant afford it! I thought it was approved, I mailed her several tomes back and no response and this morning a out of office! Why do you make it so damn hard to assist honest business and customers such as ourselves, who work hard to keep food on the table and unfortunately cannot continue business during this time!

the email as initially sent out: To whom it may concern,

Since the 16th of March 2020, we have been experiencing a slump in our work like after the president's first speech regarding the Corona Virus and the restrictions and later a possible lock down.

We have had many cancellation on consultations as well as delay in production and now we have had clients asking us to hold onto products so they can see where this is going so we are not getting in all our payments. We have four jobs that are supposed to be completed next week for payment for month end and then obviously we cannot process any new work orders for the foreseeable future.

I am the only employee and owner of my business and I will not be able to pay my:

Home Car Credit Card Domestic Gardener

Business *** Personal *** Credit Card No: ***

Please assist me. Really need help.