No response - Branch and Sales Department

In September 2015 we app**** for a Home Loan (Switch) which was declined due to the fact that I apparantly was under debt review. I collected all the necessary documents to prove that I was on debt review but not anymore. In January 2016 we re-app**** for the Loan and was advised that we will have feedback in 3 days. (This was done at the branch in Brakpan) 2 weeks later after no response I went back to the bank. The lady was up and down but did not really get a reply but she said they have docs to relevant department. Two weeks later I phoned the call centre and still there was no trace on the system of our application. I then spoke to a certain mr. Letsota Ntalenyane at the sales department and emailed ALL the documents to him on the 22/03/2016. Ten days later no response. Phoned call centre and still not recorded on the system. Despite emails and phone calls to Letsota Ntalenyane I am still not getting any response. Our property was valued at R1 400 000.00 by Standard bank assessor. Balance on current loan is R140 000.00. We app**** for R450 000.00. PLEASE CAN ANYBODY ASSIST.