No response

Standard bank has a notice against my name due to a mistake that Credit Matters made. Credit Matters rectified the mistake as soon as it came to their attention. The NCR shows nothing against my name but Standard bank refuse to give me access to my accounts. I have written numerous mails the past nine months with ZERO response from their side. I have to phone and at the call center you just get the same response. "Please send proof of the fact" No use sending proof because they don't respond to your correspondence. There is no office one can go to and sort the problem out.