No Response

Item: Standard Bank
Rating: 2
Author: Clive L

Hi Clint, please assist me.

I need to change my mobile number to my new overseas number, for all kinds of reasons, such as notifications from the bank, logins to my bank account etc. I googled how to do this, and apart from going to a branch which I obviously cannot do, it seems one could email ***, which I did over a week ago, and guess what-absolutely no response.

You have my email address. Please contact me and assist me with this request please.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

12 Aug 2020, 12:06

Hello Clive

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply12 Aug 2020, 12:06

Official

Hello Clive

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial

02 Sept 2020, 09:47

Dear Clive

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply02 Sept 2020, 09:47

Official