No response and questionable service

I sent an email to Theodora Baloyi from Standard Bank on 19 August. Im still waiting for a response from her. Actually, instead of a response from her I got SMSs from Brooks & Luyt on 16 Sep, 12 Oct and today 20 Oct. The last SMS says that a summons will be issued.<br> I ask Standard Bank to fix my account, but instead they send a lawyer after me. What kind of service is this?<br> Also, the person that asked me if I wanted to carry on with the insurance phoned late at night (about 21:00) when I was already sleeping. Why is it that when I say I dont want the insurance anymore (which should have ended in Oct 2014), that the insurance premium is continually charged on my account? Is this not *****? Also, why is it that the person (a man) who first talked to my father (who answered my phone) that night, not the same person (a woman) that talked to me? What ****** business is going on here? Perhaps ***** charges should be charged on these 2 people, whoever they are.<br> See more on Facebook hellopeter<br> ***