Hellopeter
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1 reviews | Active since Dec 2016

12 Dec 2016, 02:12

No response and no interest in assiting

<p>I have immigrated to a new Country, New Zealand, and trying to do something very simple like close my main cheque acount, it takes weeks to get a response or acknowledgment to my emails</p> <p>I want to close it ASAP, because I am being charged a ridiculous R180 fee every month for having a prestige banking account (even though i still havent recieved my banking cards for this, or any other added beneift of this for that matter). I have put in a request with my branch in Liberty Midlands mall, have followed up numerous times with Christina, and noone gets back to me.</p> <p>I have sent a letter via email issuing instructions to close my account.</p> <p>Please can this be attended to asap, and due to the length of time its taken to action my request, I expect that i wont be charged a R180 service fee this month??</p> <p>Due to the time difference, the best form of communication with me is over email on ********** <p> </p> <p>regards</p> <p>kirsty</p>

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Replies (8)
Standard Bank
Standard Bank's reply12 Dec 2016, 14:35
Official

Good day Kirsty-Lee Ballot

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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's update14 Dec 2016, 23:09
Reviewer Update

Hi there,

I have recieved no mail, nor has the branch got back to me. 1 month later and i am still waiting for a response....

thanks

Standard Bank
Standard Bank's reply15 Dec 2016, 11:10
Official

Good day Kirsty-Lee Ballot

Please note that we have sent the email to the email address you provided in your profile below.

Should you not have access to this email address, kindly send us a private message on Hello Peter, or email the below details to the email address in the signature.

We require your ID and account number, as well as the details of who you requested to close the account, and where you sent the email.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply22 Dec 2016, 13:38
Official

Good day Kirsty-Lee Ballot

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply22 Dec 2016, 13:38
Official

Good day Kirsty-Lee Ballot

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

***

Standard Bank
Standard Bank's reply03 Jan 2017, 10:28
Official

Good day Kirsty-lee Ballot

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply05 Jan 2017, 13:56
Official

Good day Kirsty-lee Ballot

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply10 Jan 2017, 10:25
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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