No response and *****

I hereby wish to voice my displeasure, dissatisfaction and frustration at a manner in which I have been treated as a client by Standardbank through it's incompetency. I laid a complaint on the 09/04/2018 standardbank Randburg about funds that were incorrectly paid into my account on the 15/03/2018 and to this day I have not had a response, email nor a lousy sms to inform me as to when will my query be resolved till I went to standard bank again on the 20/04/2018 at Jabulani Mall branch to query if the Randburg branch had my matter escalated. I have been a committed client since the year 2000, I had an overdraft for many years of which at some point when I was still working I made arrangements to pay it back until I lost my Job 2017/May. My overdraft accumulated and I had been advising every agent who calls that I will pay or make arrangements again to settle it. Now when funds we incorrectly deposited they took it but I advised that they must reverse it back to the company as I do not want to owe that company. They advised they can’t because my account owed so it means that company has run at a loss it I don’t pay them. I feel that somehow STDbank is commenting ***** even when I told them the company got hold of me and told me they requested a refund and they even emailed the document the submitted for a refund on the 29/03/2018 and standard bank returned it unsuccessful stating that they did not get Authority from and and I do not recall standard bank making means of contacting me to request or fund out if I knew about them money. Furthermore to that standard bank took R2600 and change from the funds that were remaining on 26/04/2018 even when I had reported the matter. I did not attempt touching or withdrawing the funds as I did not want to owe anybody at this point in time since I’m not working. I then called the call centre on the 25/04/2018 and spoke to pertunia just to fund out if Jabulani branch has attended to the matter and they told me not yet but they will escalate the matter with a Service request number: ********** 714. It is my feeling that Standardbank has avoided the matter by all means and this behaviour towards me reflects that I made a mistake banking with STDBank as I'm under its benevolent sufferance and has successfully manipulated my rights as a client. I have waited long enough for my matter to be resolved and this reflects poorly on Standardbank unless Standarbank does something about the matter, this will continue serving up offences with impurity and will never own up. If his does not get fixed I will send emails each day to remind Standardbank of their duties, Standard bank has a distasteful tendency of not attending or having a sense of urgency on some matters. Can I be told as to when my matter will be resolved and I need not to be reminded that I owe STD bank because I know and owning up and have said a number of time that I will pay what is due untilk I get a job, another agent even had a nerve if asking me if my boyfriend can’t help or why don’t I pay with social grant money. They ask person questions and I’m not sure who had told her if I’m getting social grant or even have a boyfriend.

I would be extremely grateful for your sympathetic consideration of this complaint.