No Response and accountability from Standard Bank

Standard bank sent emails to update FICA docs. Having gone to the branch the shortly before receiving these notifications we believed our FICA docs were in order. Nevertheless we phoned: Zgi6171 - 09:31 - 11/4/2015<br> Ref: SolomonNdaba 09:42 11/44/2015. Solomon assured that someone would return our call and advise exactly what needs to be updated. No one called. We received another set of emails saying we need to update docs and again we phoned. # *** <br> Date 15/05/2015 08:82<br> Contact: Zandile - <br> Feedback: Only utility bill is still required.<br> ***<br> Zandile advised that our account has been frozen. My request was that it be re-instated as Standard Bank did not honour their commitment. As usual, there were 1000 excuses why this could not be done. Very disappointed at the lack of accountability.<br>