LA
Leonard A

1 reviews | Active since Jan 2016

12 Sept 2016, 07:07

No response after Zombie loan repayment

<p>In May I noticed a deduction in my account for a loan which had b een paid off serveral years before.</p> <p> </p> <p>Since then I have sent at least four secure messages and engaged in the email trail on this reference: SR Ref No : ********** 7</p> <p> </p> <p>To this date I have not received any feedback regarding the deduction. I am not sure which troubles me the most at this point, the fact that the deduction happened, or Standard bank's complete disinterest in responding to me.</p>

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Replies (3)
Standard Bank
Standard Bank's reply12 Sept 2016, 14:05
Official

Good day Leonard

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Sept 2016, 15:49
Official

Good day Leonard

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply26 Sept 2016, 09:19
Official

Good day Leonard

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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