SH
Shameem H
1 reviews | Active since Mar 2009
06 Aug 2025, 08:15
No response after assistance
A few months ago Jonathan Allison assisted me with a payment holiday on my account. I have sent him an email over a month ago and also one now to which I receive absolutely no response anymore. Can Jonathan please respond to my queries?
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
06 Aug 2025, 08:21Good day Shameem,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Aug 2025, 08:21
Official
Good day Shameem,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
SH
Shameem H's updateReviewer Update
07 Aug 2025, 09:46Hi
Please do not close my complaint. I did not receive any calls today. I have sent my number. I'm not sure if truecaller blocked the number but it's not even on the call logs. You can also respond to mean email.
Please do not close my complaint. I did not receive any calls today. I have sent my number. I'm not sure if truecaller blocked the number but it's not even on the call logs. You can also respond to mean email.
SH
Shameem H's update07 Aug 2025, 09:46
Reviewer Update
Hi
Please do not close my complaint. I did not receive any calls today. I have sent my number. I'm not sure if truecaller blocked the number but it's not even on the call logs. You can also respond to mean email.
Please do not close my complaint. I did not receive any calls today. I have sent my number. I'm not sure if truecaller blocked the number but it's not even on the call logs. You can also respond to mean email.
Standard Bank's replyOfficial
07 Aug 2025, 11:16Good day Shameem,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Aug 2025, 11:16
Official
Good day Shameem,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
SH
Shameem H's updateReviewer Update
08 Aug 2025, 17:45I waited the whole day again today and no calls received. I emailed Girden directly and still no feedback on email either. Will wait for Monday!
SH
Shameem H's update08 Aug 2025, 17:45
Reviewer Update
I waited the whole day again today and no calls received. I emailed Girden directly and still no feedback on email either. Will wait for Monday!
SH
Shameem H's updateReviewer Update
11 Aug 2025, 14:38IS THERE ANY REASON WHY GORDEN IGNORES MY EMAILS AND DOES NOT CALL ME YET HE WAS ASSIGNED WITH THIS ISSUE??? I CANNOT SIT WITH MY PHONE ALL DAY WAITING, PLEASE STATE A TIME OF WHEN I WILL RECEIVE A CALL!
SH
Shameem H's update11 Aug 2025, 14:38
Reviewer Update
IS THERE ANY REASON WHY GORDEN IGNORES MY EMAILS AND DOES NOT CALL ME YET HE WAS ASSIGNED WITH THIS ISSUE??? I CANNOT SIT WITH MY PHONE ALL DAY WAITING, PLEASE STATE A TIME OF WHEN I WILL RECEIVE A CALL!
Standard Bank's replyOfficial
11 Aug 2025, 15:33Good day Shameem,
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Aug 2025, 15:33
Official
Good day Shameem,
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***