No response after 3 weeks of following up 😡

So I got a car through my sister, she app**** on my behalf and they have been debiting her and I would pay every month, last year November the car was involved in an accident and the insurance declined the claim, after a horrific battle with the insurance company, they finally told us where the car is. I contacted SMD and they said I have 14 working days to fetch the car and I asked them if they would but it, they made an offer and sent the offer to Starndard bank (bronwyn) it’s been 3 weeks and there’s no response from her, I finally got an alternative email and they forwarded the email to the bronwyn and she still has NOT responded… is this the quality of service starndard bank offers? You don’t reply to emails ?

I’m so angry I can’t even explain because now I have to pay for storage and fetch the car which I have no storage for on top of all the problems I have of having to pay for the car that I don’t drive for years… there has to be a law regarding this kind of service and I will find out where I can lay a complaint…