NO RESPONSE after 2 weeks

Hi,<br> <br> I would like to express my dismay in your service and your lack of feedback. It has been 2 weeks since i have been at your branch to request my refund, you SMS me a few days later to say the query is closed and i will be contacted, no one has done so. You phoned me for the entire month of December advising me to go into a branch and receive the money, after doing so Standard Bank has still not resolved anything.<br> <br> I want my refund so i do not have to deal with you again.