No response after 2 days

I was promised to be given a call right after I left the branch to make the payment from my account but nothing still. I then went to a different branch and got the same story but still no response.<br> <br> Can somebody please assist me with this request and just put this to rest. I believe Standard Bank should be providing better service than what it is now and communicate better with its customers. there is no way that two branches can give the same excuse but no delivery. I just need you guys to process this debit, nothing technical with that.