No response/action on ***** clai

***** Claim 2016 - ***6<br> <br> The above ***** claim has reference.<br> <br> The ***** department does not communicate, is unresponsive & deems me to be guilty of credit card fault without understanding the veracity of such allegation to me as professional, it affects my reputation & integrity negatively, creates anxiety & lack of availability of credit facilities.<br> <br> SBSA is at fault for having allowed three ********** transactions, of identical amount to be passed even though the total amount is double my limit. No sums were received & the ***** department made no effort to contact me to ascertain the validity of these three large &identical amounts which should have raised an exception.<br> <br> This claim was registered on Monday, 18 January 2016 & I was promised the necessary forms to complete. I only received the forms around 16:00 on the Thursday after having had to consistently call and hold on.....there were occasions when I was placed on hold for longer than half an hour at a time.<br> <br> I have had no feedback from the ***** department despite repeatedly asking for such per email. I eventually received a call on Tuesday stating it is with management due to the quantum. This is still the case...