no response
In response to the still open case....
Hello Vaughanb
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards Complaint Resolution Centre
How long will it take to resolve? Surely an escalation is 48hrs
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
04 Oct 2020, 02:58 Hello Vaughanb, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply04 Oct 2020, 02:58
Official
Hello Vaughanb, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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*** *** (fax)
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Standard Bank's replyOfficial
12 Oct 2020, 14:20Good day Vaughanb,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards, Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards, Complaint Resolution Centre
Standard Bank's reply12 Oct 2020, 14:20
Official
Good day Vaughanb,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards, Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards, Complaint Resolution Centre
's updateReviewer Update
12 Oct 2020, 14:53Hi, thank you for the response. Issue is still under investigation, Mbali is looking into it.
's update12 Oct 2020, 14:53
Reviewer Update
Hi, thank you for the response. Issue is still under investigation, Mbali is looking into it.
's updateReviewer Update
09 Nov 2020, 09:01Mbali is still struggling to get resolution. Is it time to post specifics on Hellopeter so that the readers can decide for themselves as to whether the Standard Bank app facilities are all they are meant to be? What i cannot comprehend, is you took my money, transaction was concluded and then when a glitch is exposed it appears that its my problem, not yours?
's update09 Nov 2020, 09:01
Reviewer Update
Mbali is still struggling to get resolution. Is it time to post specifics on Hellopeter so that the readers can decide for themselves as to whether the Standard Bank app facilities are all they are meant to be? What i cannot comprehend, is you took my money, transaction was concluded and then when a glitch is exposed it appears that its my problem, not yours?
's updateReviewer Update
09 Nov 2020, 12:44Mbali has resolved. Thank you Mbali for all your effort.
's update09 Nov 2020, 12:44
Reviewer Update
Mbali has resolved. Thank you Mbali for all your effort.