No Response

On the 25th Feb 2015 I had ********** activity on my debit card. I phoned the ***** div and got a ref number. They said I must give them 6 days and if I haven't heard from them by then to phone. I phoned last Wednesday and was told that I should hear from them either that day or Thursday or Friday. I didn't hear from them by Friday so I phoned again. I was kept on the line for 28 minutes as they were experiencing high call volumes. . to be told that the investigator should have phoned me on Thursday and he will speak to his supervisor. I have had no feed back whatsoever and I really do need to get that money back.