MO
Monique O
1 reviews | Active since May 2016
14 Mar 2019, 13:15
No Response
I have app**** for a Credit Card last week Friday, please take note that I am trying to do a follow up but I cannot get through to your lines at all. The consultant keeps on transferring me through to the Sales Department thereafter I hold for more than 22 minutes with still no answer. I have sent several emails to the online application email address with no response, all emails have been read. Can someone please contact me to discuss this matter. Quite disappointed in the service.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
14 Mar 2019, 13:55Hi Monique
Thank you for posting a comment.
We will do a follow up with our Sales team and get back to you as soon as possible.
Regards,
Complaint Resolution Centre
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Thank you for posting a comment.
We will do a follow up with our Sales team and get back to you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's reply14 Mar 2019, 13:55
Official
Hi Monique
Thank you for posting a comment.
We will do a follow up with our Sales team and get back to you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Thank you for posting a comment.
We will do a follow up with our Sales team and get back to you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
MO
Monique O's updateReviewer Update
14 Mar 2019, 14:15Thank you, if they can please give me a call as it has been - working days already
MO
Monique O's update14 Mar 2019, 14:15
Reviewer Update
Thank you, if they can please give me a call as it has been - working days already
MO
Monique O's updateReviewer Update
15 Mar 2019, 11:00Thank you for phoning me, please take note that I spoke to Given in your call centre this morning who confirmed she cannot find an application all of a sudden? She escalated to the sales department, I urgently need feedback please my online application reference received: tb-9xnlm
MO
Monique O's update15 Mar 2019, 11:00
Reviewer Update
Thank you for phoning me, please take note that I spoke to Given in your call centre this morning who confirmed she cannot find an application all of a sudden? She escalated to the sales department, I urgently need feedback please my online application reference received: tb-9xnlm
MO
Monique O's updateReviewer Update
18 Mar 2019, 10:54Please take note that I received a phone call on Friday, asking for my online reference, to date my matter has not been resolved, no outcome, no feedback, it has been over two weeks now and just no news. I am so disappointed in the service. I was thinking about moving my personal account over as well but after the service I have received, I am not sure if that is such a good idea.
Communication non existent. Disappointed!!
MO
Monique O's update18 Mar 2019, 10:54
Reviewer Update
Please take note that I received a phone call on Friday, asking for my online reference, to date my matter has not been resolved, no outcome, no feedback, it has been over two weeks now and just no news. I am so disappointed in the service. I was thinking about moving my personal account over as well but after the service I have received, I am not sure if that is such a good idea.
Communication non existent. Disappointed!!