1 reviews | Active since Dec 2017
No response
A ********** debit order went off against my account for a few months. With no help from Standard Bank to provide me with details of this ********** company, I withdrew all my funds and moved to FNB. Now a year later I get phone calls from ARA stating I owe Standard Bank R3k... Are you serious? I've been trying to get to a solution with Standard Bank by going to the branch, only to be told I should contact complaints department. I've sent 3 emails now and after 3 weeks no response. Why, just tell me why should I pay R3k if this is the way I'm being treated? I've made a case with the Ombudsman seeing I don't get a response. Thanks for nothing!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Best regards,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
We will contact you shortly.
Best regards,
We will contact you shortly.
Best regards,
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,