jG
jade G

1 reviews | Active since Nov 2013

04 Mar 2018, 06:54

No response

Your customer service staff does NOT respond to queries after the initial query.

Please can someone tell me why I pay a card fee and service fee on the credit card account

0
Replies (3)
jG
jade G's update04 Mar 2018, 07:11
Reviewer Update
I had a query regarding all the bank charges. Even when I select none as a notification it still sends an and, email etc. Also I'm being charged R25.00 as a card fee as well as R40.00 for a service fee
Standard Bank
Standard Bank's reply05 Mar 2018, 05:47
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply05 Mar 2018, 08:24
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 05 March 2018.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***