No Response

I first contacted Standard Bank 27 working days ago about claiming on the debt protection on my credit card due to the fact that I was retrenched and to this day zero progress has been made on this issue. It's my 2nd or 3rd hellopeter complaint and every time Standard Bank is quick to contact me and elevate my complaint to the relevant department, but still nothing gets done. I've sent about 15 emails to the correct department and have received no response. I've tried phoning, but every time end up on hold for 15-20 minutes before having to hang-up. I've never had so much trouble in trying to resolve an issue anywhere before. I still get many texts and calls asking for payment on my credit card, but absolutely no other assistance. In the meantime my credit rating is taking a nose-dive and Standard Bank are doing absolutely nothing to assist!!!