No Response

I sent a secure massage last monday 30th of March 2015 asking to temporarily increase my internet banking limit. In the website its written someone will contact me within 48 hours. No one has contacted me till today and my limit has not been increased. I dont understand why false information is written on the website when what you are promising cannot be done. Even worse, 2 months ago, I called U count asking them to send me a card so I can redeem my points. I still dont have the card while the membership fee gets deducted every month without fail, you just forget to send my card. This is just unacceptable.