tN
tertius N

1 reviews | Active since Feb 2015

27 Jun 2017, 13:56

No Response

<p>i have been trying to assist the executor of my late father's estate to get certain information from Standard Bank where he had an investment. After numerous attempts and emails to their division dealing with deceased estate, I have had no joy. </p> <p>I have managed to get th Certificate of Balance (CoB) from them, but they have only paid over the original investment amount into his estate account with the executor; and amount of nearly R35,000 in accrued interest has not been paid over to the estate account. This is holding back the finalisation and payout of the estate.</p> <p>I had such high hope when I dealt with Ms Zinhle Dhlamini a few weeks ago who assisted me in solving another investement issue with my late dad's account.</p> <p>I have tried calling Mr Zolile Mhiga who apparently closed the investment account (according to a very helpful guy at client services, Mohammed) and paid over the original investment to the executor.</p> <p>once again this morning, i tried calling Mr Mhiga, to again get through to an automated voicemail service. Leaving meassages, writing emails seem to have no effect.</p> <p>What has this country come to? Is there no more pride in rendering good service?</p>

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Replies (1)
Standard Bank
Standard Bank's reply30 Jun 2017, 10:57
Official

Dear tertius

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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