No Response

I called on the 14th to request my cc to b cancelled and I was told to send a bank statement so they would process a refund into my account an then cancel the cc. Nthabiseng requested I send her my bank statement which I sent on the 16th and she also told me that the refund takes 3 working days, to my surprise 5 days after no refund so I take it the cc is still active. I want that cc cancelled an my refund processed into my account ASAP.