JH
Jeanne-Marie Henning

1 reviews | Active since Jun 2010

19 Oct 2016, 07:53

No Response

<p>We have been struggling since 12 July 2016 to get IT3(b) & (c) certificates from Standard Bank. We have been referred to a "team leader" who also doesn't respond to any e-mails at all. Dated 12 July 2016, 26 September 2016, 10 October 2016, 18 October 2016. We only keep getting an automatic reply. They also do not answer phones. What do we need to do to obtain these certificates or to just geto someone to have the courtesy to respond or refer you to someone who can assist at Standard Bank???</p>

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Replies (2)
Standard Bank
Standard Bank's reply20 Oct 2016, 13:41
Official

Good day Jeanne-Marie

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply01 Nov 2016, 13:31
Official

Good day Jeanne-Marie

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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