EC
Ernest C

1 reviews | Active since May 2020

10 Jul 2021, 14:09

NO RESPOCE TO REQUEST AFTER 3 EMAILS SENT !!

BEING A LONG STANDING CLIENT I WOULD LIKE TO REPORT A COMPLAINT WHICH I'VE EMAILED 3 TIMES ABOUT AND HAD NO FEEDBACK ON THE PROBLEM I'VE REQUESTED TO BE SORTED OUT !!! IT'S ABOUT THE REVERSAL OF A STOP ORDER WHICH I'VE REQUESTED AS IT COMPLETELY LIGITIMATE DUE TO THE LOCKDOWN AND TO THE SERIOUSNESS OF THE 3RD WAVE VIRUS WE ARE EXPERIENCING HERE IN GAUTENG !! THIS 3RD WAY IS PREVENTING US FROM HAVING THE USE OF THEIR FACILITIES WE PAYING FOR THAT THEY PROVIDING US AS A MEMBER AND THEREFORE ENTITLED TO HAVE THE MONTHLY FEES FROZEN UNTIL SUCH TIME AS IT'S SAFE TO BE ALLOWED BACK AS THEY HAVE FULLY AGREED WITH VIA LETTER RECEIVED !! ESPECIALLY FOR US OLDIES AT 79 YEARS OF AGE !!

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Replies (1)
Standard Bank
Standard Bank's reply10 Jul 2021, 23:14
Official
Hello 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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