DCdL
Danie Can der Laan
1 reviews | Active since Jul 2011
12 May 2021, 20:11
No respect for their customers time
We had an account with Standard bank for my late father's estate. Standard bank just closed the account because there were no active on the account. The did this without any notifications or warnings, which is totally unacceptable.
They now refuse to reopen the account and I must again go through the painful process to open a new account for the estate.
To make matters worse, they do not want to use the documents they have on their system but I must again bring all the original documents to their branch.
This is a unnecessary waste of my time!
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Standard Bank's replyOfficial
13 May 2021, 01:20 Hello Danie
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply13 May 2021, 01:20
Official
Hello Danie
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***