NO RESPECT FOR CUSTOMER

IN JANUARY THIS A PLACED A CLAIM FOR MY GEYSER HAD STOPPED WORKING ..THE ASSESSORS ISSUED BY STANDARD BANK CAME OVER AND CONFIRMED IS IS FAULTY AND NEEDS REPLACEMENT AND IT WAS UNDER WARRANTY, SO THEREFORE THERE WILL BE NO ACCESS AMOUNT TO PAY ....BUT WANTED SOME AMOUNT FROM SO THEY PLACE IT DIFFERENTLY TO THE WAS IT WAS ....ITS 5 MONTHS DOWN THE LINE AND STILL, STANDARD BANK HAS NOT DONE ANYTHING ABOUT AND THEY ARE STILL DEDUCTING INSURANCE FORE MY HOMELOAN!!!!!