BP
Brian P
1 reviews | Active since Feb 2015
23 Dec 2018, 22:21
No Resonsibility for Appointed Contractors
We had a fire at our premises and submitted a claim to Standard Bank. They were quick to send someone to repair the damage but the contractor that they used produced poor quality workmanship and their employees stole money and jewelry from our property. I submitted a report to Standard Bank by following the procedure that they prescribed but had no response. As I am a Prestige client raised the matter with the Prestige Banker as well and she also did not bother to respond. This is pathetic service, they clearly do not want to take responsibility for the useless contractors that they appoint.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
24 Dec 2018, 02:28 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
Standard Bank's reply24 Dec 2018, 02:28
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***