GM
Gilian M

1 reviews | Active since Jul 2011

02 Sept 2016, 07:31

No Resolution Homeloan Payment

<p>Standard bank home loans collectiin team are unable to resolve overdue amount query. Literally being sent from pillar to post with every consultant promising to resolve and correct account, but to date query remain unresolved and even after I made payment manually, the bank has attempted to deduct payment for the queried amount from my bank account.</p> <p>I was originally contacted by Tebogo Magooa beginning of August advising and confirmed via email that my 1st debit order would be on the 1st of September. Mid-August I get an email from a rude *********** Sheldon Harris advising me that my account is in arrears. With total disregard of my conversation with Tebogo, and my detailed response explaining why my account should not be in arrears, both gentlemen have devided to not respond/attempt to resolve my query. <br />Escalated to ********** but still no feedback. In the meantime I'm sent letters, emails and smses non-stop demanding payment from me.</p> <p> </p>

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Replies (4)
Standard Bank
Standard Bank's reply02 Sept 2016, 13:17
Official

Good day Gilian Lesego

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply02 Sept 2016, 13:17
Official

Good day Gilian Lesego

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply02 Sept 2016, 16:02
Official

Good day Gilian Lesego

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply07 Sept 2016, 09:48
Official

Dear Gilian Lesego

Kindly refer to the email correspondence which confirms that the matter has been addressed.

Thank you

Complaint Resolution Centre

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