NO RESOLUTION/FEEDBACK - TECHNICAL ISSUES

I have been trying to get the technical issue which I am experiencing with Standard Bank sorted since 16 July 2015. I have been referred to numerous different individuals who have assured me that the problem will be sorted, but no joy. Everytime I speak to a new person who will sort it out, they reassure me that they will look into it and that it is a technical issue, they will give me feedback, and up to date, I have had no feedback and still struggle with the same issue. When I swipe my Standard Bank Chq card, the msg for the purchase will only come through approx. 4 days later. It also only goes off my account 4 days later. I also waited 4+ months for my account to be upgraded. Why should I pay my bank fees, if I get no service for it? Do I not pay my bank fees to receive service? I had to move branches from Kempton Park to Greenstone in order to get Simpler, Better, Faster service from Std Bank, however, it has not changed. Which makes their slogan false advertising. I was also told that my personal banker will give me a call to update my details, and I am still waiting.