No Resolution After 45 Days – Repeated Failures by Standard Bank

No Resolution After 45 Days – Repeated Failures by Standard Bank

I have been attempting since 20 March 2026 to obtain a basic reconciliation and audit trail for payments made into a home loan account. Despite multiple emails, follow-ups, and branch visits, Standard Bank has failed to provide a complete, accurate, or usable response. Over the past 45+ days: • Information provided has been incomplete and contradictory • Repeated commitments to resolve the matter have not been honoured • Follow-ups are either ignored or result only in apologies without action This is a straightforward request that should be easily resolved within any banking system, yet I am still without clarity on what happened to the payments. At this stage, I have had no meaningful assistance or resolution, despite making every effort to address this through the correct channels. I now require: • A full and accurate reconciliation of all payments • Clear confirmation of the status of each transaction • Proper escalation and ownership of this matter I trust this will finally receive urgent attention.

Kind Regards,

Gert