No Reposnes From Home Loan Departtment

All I want to do is change my debit order details for the repayments to come out of my new banking account, but you people make it so difficult to change. I am sent from pillar to post, and then I get no response from the email I sent to the "CSAdminHLJHB" email address, after being told by a consultant in the "home n car" department to send an email to the above department.

I sent the email on the 13/10/2024, along with follow up emails, and although you get an automatic response that states that I would expect a response in 48 hours, we are now sitting over a week later with NO RESPONSE...

I am very disappointed and frustrate with your customer care, it is absolutely dismal.