No reply to online requests for assistance.

I am currently offs****, I need to make contact with a Standard Bank home loans consultant as soon as possible as it is quite urgent. I am in the process of purchasing a property, I have app**** via a bond originator for a loan. Apparently I have qualified for a loan. I say apparently as I have not seen any proof or documents.<br> <br> As to date I have had no documentation relating the loan forwarded to me by the bond originator, I am not aware of the terms, interest rate charged or monthly installments for this loan. I have had no response from the originator, so I am trying to contact a home loan consultant or anybody in Standard bank authorized or willing to help with this application and to inform me of the costs involved, as I might have affordability issues with this loan..<br> <br> I always end up with an email without a reference number, absolutely no contact details just the ****py on line digital auto-reply? How long does it take Standard Bank to reply to on line requests? As a first time customer to Standard bank, I am greatly disgusted with the effort put into getting back to me.