NO reply to calls or emails

Every year I would open a trust account (a requirement by the Estate Agents Affairs Board) which I had no intention of using,because any deposit paid on a property I sold would be paid into the trust account of the transferring attorney. Every year Standard Bank would close the account, dormant.In 2010 I was advised by Mr E Thiart that I should open an account, deposit R1,000-00 into the account, by so doing the account would not be closed.Last month I went in to the Vredenburg branch to close the Pelican Properties as well as the Trust account. I was informed that my R1,000-00 was now R561-00. An administration fee of R84-50 had been charged to the account. At no time was I advised of a change to the terms of the account. I spoke with Ms J Barends (22 July) She said the person who may reverse the charges was Tobie Dysel. She proceeded to send him an email asking him to contact me, after trying to phone him. On 14 August I again spoke with Ms Barends, she tried to phone Mr Dyssel, a message was left asking him to contact me. To date Mr Dyssel has not contacted me. Do emails and messages mean nothing to him, why does the bank give him a phone and a laptop?