No reply on "service request"

<p>On 3 May I telephoned Standard Bank to enquire re a card machine refund which was not credited back to me. I was advised that I had to go back to the merchant as it was a problem on their side and the Bank could not help me. The merchant did everything on their part and sent me the machine statement which shows that the amount was refunded and deducted from their “daily earnings”. I again phoned the bank (spoke to Lerato) who gave me a number of the “Merchant Department” for the merchant to phone and hear what was going on. The number sadly did not exist. On the 12th of May I again phoned the bank and this time was told that what Lerato had advised me was the wrong procedure and that I was to log a “service request” as the money was to be refunded. The service request ***) was logged and “due by 30/05/2016”. On 30 May I phoned the Bank to ask when the refund will be done and was told that someone was still working on it and I should have the refund at the end of the day. No payment was forthcoming and I received a message saying the service request was “still in progress”. On 31 May I again phoned the bank and asked what was going on and was told that the Bank tried phoning me but my phone went on voicemail. This call was missed on the 27th of May (I tried to call back but unfortunately the phone just rang – I have proof that I tried 5 times at different times), no voicemail was left with a number to call. The bank further advised that an email was being sent to one “Moleka” asking her to contact me urgently. I have till today not heard anything from the bank nor have I received my refund. This is unacceptable!! Must I truly bring an Application just to get some joy out of the Bank?</p>