1 reviews | Active since Mar 2018
No reply on ***** case.
A payment has been made to another bank account in the amount of R2 052.00 26 February 12:30. I’ve notice that this is ***** and phone standard bank immediately with regards to the payment within a few minutes after the transaction.
Standard Bank said that I just need to cancel my cards and then wait for them to investigate as this was in a branch. I phone a few times now and being transferred from one person to another after 33 minutes not being helpd I just gave up.
Now 7 days later the I am unable to do internet banking due to EAP number that I cannot update over the phone and no feedback or refund.
This is really bad services from Standard Bank as you do not receive any feedback have lots of security questions when you phone but somebody can just go and transfer money to another account.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***