JM
Jaco M
1 reviews | Active since Nov 2021
17 May 2023, 14:10
NO REPLY FROM STANDARD BANK REGARDING ESTATE LR SMITH
My father passed away 18 April 2022, Standard bank is the executor of the estate. He owned nothing accept a motor vehicle. we handed all the relevant documents to Leon Minnie *** i have been trying to get hold of him to find out what is happening, but no reply, i laid a complaint on the Standard bank website and not even a reply. this is now service? i can be contacted on *** estate of LR Smith
Helpful (0)
Replies (23)0
Replies (23)
Standard Bank's replyOfficial
17 May 2023, 14:14Dear Jaco Minnie
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply17 May 2023, 14:14
Official
Dear Jaco Minnie
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
JM
Jaco M's updateReviewer Update
28 May 2023, 19:11This must be a deep look as i have had no contact from Standard bank. This is very poor service i hope someone in management sees this.
JM
Jaco M's update28 May 2023, 19:11
Reviewer Update
This must be a deep look as i have had no contact from Standard bank. This is very poor service i hope someone in management sees this.
JM
Jaco M's updateReviewer Update
28 May 2023, 19:13It has been 11 days and no feedback. I hope someone in management sees this.
JM
Jaco M's update28 May 2023, 19:13
Reviewer Update
It has been 11 days and no feedback. I hope someone in management sees this.
Standard Bank's replyOfficial
28 May 2023, 21:09Dear Jaco
We sincerely apologize for the inconvenience caused.
We have flagged this matter with our team and we have requested urgent feedback.
Please be on the look out for further feedback.
Kindest regards,
We sincerely apologize for the inconvenience caused.
We have flagged this matter with our team and we have requested urgent feedback.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 May 2023, 21:09
Official
Dear Jaco
We sincerely apologize for the inconvenience caused.
We have flagged this matter with our team and we have requested urgent feedback.
Please be on the look out for further feedback.
Kindest regards,
We sincerely apologize for the inconvenience caused.
We have flagged this matter with our team and we have requested urgent feedback.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
JM
Jaco M's updateReviewer Update
30 May 2023, 15:29It is the 30th and still no reply
JM
Jaco M's update30 May 2023, 15:29
Reviewer Update
It is the 30th and still no reply
Standard Bank's replyOfficial
30 May 2023, 17:14Hi Jaco
Thank you for getting back to us. We will follow up and provide feedback.
We apologise for the delay getting back to you.
Thank you for getting back to us. We will follow up and provide feedback.
We apologise for the delay getting back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 May 2023, 17:14
Official
Hi Jaco
Thank you for getting back to us. We will follow up and provide feedback.
We apologise for the delay getting back to you.
Thank you for getting back to us. We will follow up and provide feedback.
We apologise for the delay getting back to you.
Kindest regards,
Standard Bank Hello Peter Team
JM
Jaco M's updateReviewer Update
14 Jun 2023, 18:46IT IS NOW A MONTH WITH PROMISES TO GET ACK TO ME. NO EMAILS, NO TEXTS NO PHONE CALLS NO RESULTS. NICE ONE STANDARD BANK. APOLOGIES DONT FIX THE ISSUE. *** lets see if someome capable will contact me
JM
Jaco M's update14 Jun 2023, 18:46
Reviewer Update
IT IS NOW A MONTH WITH PROMISES TO GET ACK TO ME. NO EMAILS, NO TEXTS NO PHONE CALLS NO RESULTS. NICE ONE STANDARD BANK. APOLOGIES DONT FIX THE ISSUE. *** lets see if someome capable will contact me
Standard Bank's replyOfficial
15 Jun 2023, 07:30Dera Jaco
We humbly apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards
We humbly apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply15 Jun 2023, 07:30
Official
Dera Jaco
We humbly apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards
We humbly apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
JM
Jaco M's updateReviewer Update
23 Aug 2023, 15:54SINCE THE 15TH OF JUNE I HAD ABSOLUTEY NO REPLY FROM STANDARD BANK, IS THERE A OMBUDSMAN I CAN APPROACH IN THIS REGARD?
THIS IS A MAJOR BANK WITH MINOR SERVICE..
WE WILL GET BACK TO YOU.............................. NOT
THIS IS A MAJOR BANK WITH MINOR SERVICE..
WE WILL GET BACK TO YOU.............................. NOT
JM
Jaco M's update23 Aug 2023, 15:54
Reviewer Update
SINCE THE 15TH OF JUNE I HAD ABSOLUTEY NO REPLY FROM STANDARD BANK, IS THERE A OMBUDSMAN I CAN APPROACH IN THIS REGARD?
THIS IS A MAJOR BANK WITH MINOR SERVICE..
WE WILL GET BACK TO YOU.............................. NOT
THIS IS A MAJOR BANK WITH MINOR SERVICE..
WE WILL GET BACK TO YOU.............................. NOT
Standard Bank's replyOfficial
23 Aug 2023, 15:58Dear Jaco
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply23 Aug 2023, 15:58
Official
Dear Jaco
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
JM
Jaco M's updateReviewer Update
23 Aug 2023, 16:09WE WILL GET BACK TO YOU ------------------------------------ NOT
JM
Jaco M's update23 Aug 2023, 16:09
Reviewer Update
WE WILL GET BACK TO YOU ------------------------------------ NOT
Standard Bank's replyOfficial
23 Aug 2023, 17:35Dear Jaco
We have flagged this matter as an urgent one.
We will be in touch with further feedback.
We have flagged this matter as an urgent one.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply23 Aug 2023, 17:35
Official
Dear Jaco
We have flagged this matter as an urgent one.
We will be in touch with further feedback.
We have flagged this matter as an urgent one.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
JM
Jaco M's updateReviewer Update
09 Sept 2023, 06:58Today is the 9th September 2023.
Still after the flag message i had no reply from Standard bank.
I jus dont think they care.
I know they dont care.
Must be a computer doing the replies?????
Still after the flag message i had no reply from Standard bank.
I jus dont think they care.
I know they dont care.
Must be a computer doing the replies?????
JM
Jaco M's update09 Sept 2023, 06:58
Reviewer Update
Today is the 9th September 2023.
Still after the flag message i had no reply from Standard bank.
I jus dont think they care.
I know they dont care.
Must be a computer doing the replies?????
Still after the flag message i had no reply from Standard bank.
I jus dont think they care.
I know they dont care.
Must be a computer doing the replies?????
Standard Bank's replyOfficial
09 Sept 2023, 08:19Dear Jaco
We will follow up once again with our team .
Our humble apologies for the delay caused.
We will be in touch with further feedback.
We will follow up once again with our team .
Our humble apologies for the delay caused.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply09 Sept 2023, 08:19
Official
Dear Jaco
We will follow up once again with our team .
Our humble apologies for the delay caused.
We will be in touch with further feedback.
We will follow up once again with our team .
Our humble apologies for the delay caused.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
09 Sept 2023, 08:22Dear Jaco
We will follow up once again with our team .
Our humble apologies for the delay caused.
We will be in touch with further feedback.
We will follow up once again with our team .
Our humble apologies for the delay caused.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply09 Sept 2023, 08:22
Official
Dear Jaco
We will follow up once again with our team .
Our humble apologies for the delay caused.
We will be in touch with further feedback.
We will follow up once again with our team .
Our humble apologies for the delay caused.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
JM
Jaco M's updateReviewer Update
18 Sept 2023, 07:36AND AGAIN A WEEK LATER AND NOTHING FROM STANDARD BANK.....
THEY JUST DONT CARE
THEY JUST DONT CARE
JM
Jaco M's update18 Sept 2023, 07:36
Reviewer Update
AND AGAIN A WEEK LATER AND NOTHING FROM STANDARD BANK.....
THEY JUST DONT CARE
THEY JUST DONT CARE
Standard Bank's replyOfficial
18 Sept 2023, 07:40Dear Jaco
We regret the delay in getting back to you on this matter.
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
We regret the delay in getting back to you on this matter.
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply18 Sept 2023, 07:40
Official
Dear Jaco
We regret the delay in getting back to you on this matter.
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
We regret the delay in getting back to you on this matter.
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
JM
Jaco M's updateReviewer Update
26 Nov 2023, 08:08Another month has gone by with nothing grom Standard bank.
Can i take this to the ombudsman?
They are useless. I think a computer is doing the replies.
Can i take this to the ombudsman?
They are useless. I think a computer is doing the replies.
JM
Jaco M's update26 Nov 2023, 08:08
Reviewer Update
Another month has gone by with nothing grom Standard bank.
Can i take this to the ombudsman?
They are useless. I think a computer is doing the replies.
Can i take this to the ombudsman?
They are useless. I think a computer is doing the replies.
Standard Bank's replyOfficial
26 Nov 2023, 08:12Hi Jaco
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply26 Nov 2023, 08:12
Official
Hi Jaco
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
JM
Jaco M's updateReviewer Update
09 May 2024, 19:48And we are again 5 Months down the road.
Standard bank is useless in sorting queries.
We will get back to you shortly ........
Whom are they kiddind.
Management also doesnt care
Standard bank is useless in sorting queries.
We will get back to you shortly ........
Whom are they kiddind.
Management also doesnt care
JM
Jaco M's update09 May 2024, 19:48
Reviewer Update
And we are again 5 Months down the road.
Standard bank is useless in sorting queries.
We will get back to you shortly ........
Whom are they kiddind.
Management also doesnt care
Standard bank is useless in sorting queries.
We will get back to you shortly ........
Whom are they kiddind.
Management also doesnt care
Standard Bank's replyOfficial
10 May 2024, 07:29Dear Jaco
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Kindest regards
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply10 May 2024, 07:29
Official
Dear Jaco
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Kindest regards
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
JM
Jaco M's updateReviewer Update
03 Jul 2024, 11:40It is now 14 months and not even a phone call from Standard bank
Please dont say you will be in touch, because you are lying.
Please dont say you will be in touch, because you are lying.
JM
Jaco M's update03 Jul 2024, 11:40
Reviewer Update
It is now 14 months and not even a phone call from Standard bank
Please dont say you will be in touch, because you are lying.
Please dont say you will be in touch, because you are lying.
Standard Bank's replyOfficial
03 Jul 2024, 15:10Good day Jaco
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2024, 15:10
Official
Good day Jaco
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***