No repayment of *****

During late December 2014, while on holiday in Ireland, I received a sms from the credit card division. They contacted me because there was not sufficient funds on my card to pay for a purchase made in London for R18000.00. I immediately phoned the ***** division and requested them to stop my card, because I was not in England or have not purchased anything from there. My card was stopped and I was not able to withdraw money from my accounts. Me Isa Schoeman, Standard Bank SA assisted me to be able to do withdrawels by means of my debit card. A new credit card was issued in SA, which I received on my return in February 2015. The R10000.00 credit I had on my previous card was however not available on the new card, although it indicated that I have used all the credit available. I received 2 phonecalls from Standard Bank, but to date (nearly 6 months!) no payment of R28000.00 (R18000.00 + R10000.00) was made into any of my accounts. BAD SHOW STANDARD BANK!!