KK
Koketso K
1 reviews | Active since Sept 2023
10 Sept 2025, 06:45
No reliable
I am extremely disappointed with Standard Bank. I made a PayShap payment around 05:11, which is supposed to reflect immediately — especially in an emergency situation. It has now been over 2 hours and the recipient still hasn’t received the money.
What is the point of advertising instant payments if they don’t actually go through when urgently needed? This is unacceptable service and has caused unnecessary stress and inconvenience.
Standard Bank needs to fix these delays urgently, otherwise they cannot claim to offer reliable real-time payments.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
10 Sept 2025, 06:52Dear Koketso,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Sept 2025, 06:52
Official
Dear Koketso,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
KK
Koketso K's updateReviewer Update
10 Sept 2025, 09:15It is absolutely useless being at the branch because even there, no one is able to assist me , I’m at the branch now and they are telling me stories. The recipient’s details are 100% correct, yet 5 hours later she still has not received the money.
This is supposed to be an instant payment — but Standard Bank is clearly failing its customers. In an emergency situation, this level of service is beyond unacceptable. I feel completely let down and will be reconsidering if this bank is reliable at all.
This is supposed to be an instant payment — but Standard Bank is clearly failing its customers. In an emergency situation, this level of service is beyond unacceptable. I feel completely let down and will be reconsidering if this bank is reliable at all.
KK
Koketso K's update10 Sept 2025, 09:15
Reviewer Update
It is absolutely useless being at the branch because even there, no one is able to assist me , I’m at the branch now and they are telling me stories. The recipient’s details are 100% correct, yet 5 hours later she still has not received the money.
This is supposed to be an instant payment — but Standard Bank is clearly failing its customers. In an emergency situation, this level of service is beyond unacceptable. I feel completely let down and will be reconsidering if this bank is reliable at all.
This is supposed to be an instant payment — but Standard Bank is clearly failing its customers. In an emergency situation, this level of service is beyond unacceptable. I feel completely let down and will be reconsidering if this bank is reliable at all.
Standard Bank's replyOfficial
11 Sept 2025, 07:54Dear Koketso,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Sept 2025, 07:54
Official
Dear Koketso,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***