No registration documents!!!

I paid my car's last installment during July 2014. No registration documents has been received this far! I made contact with Mbusi Ngcobo | Post Write Off | VAF Recoveries Outsource | Standard Bank of SA LTD |<br> Life Centre Building | 15th Floor | 45 Commissioner Street | Johannesburg 2001 | +***5 | [Email Removed] | 7: +***9 - he was suppose to mail me the documents. Not even a tracking number has been received from him! I launhced a complaint with \Levi van den Berg