No regards for customers

Standard bank really has no regard for customer service I've been transferred numerous times from one department to the other. I dont understand how they closing branches yet you are expected to go to a branch when needing something as simple as a settlement letter. The problem is why do I have to go the branch when I've made a personal loan on their online platform the branch has absolutely nothing to do with the loan account. You are closing down branches yet messing around customers last time I got a letter via email now its again a struggle standard bank is going downhill if you want to close down branches then atleast bring in a new process to make things easier for customers. Most people are working and does not have the time to drive up and down because of your incompetence.i hope this will be resolved asap because now you are looking like a apple that's pretty on the outside but rotten on the inside.