NK
Neelan K

1 reviews | Active since Jul 2017

13 Jul 2017, 15:44

No regard for the aged

<p>I can't belive STD Bank gave a 71 year old lady a credit card without following protocal and are now forcing her to repay this account using half of her government pension money. Even if she pays half of her pension towards this account, the capital amount doesn't decrease but actually increases. Money was put into a savings account at STD Bank to help her live, but again STD Bank withdrew this money, without authorisation. STD Bank is going to make her life miserable until the day she dies. Is this how old people supposed to be treated? I think not. STD Bank should take responsibility for their mistakes. </p>

0
Replies (2)
Standard Bank
Standard Bank's reply14 Jul 2017, 08:58
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

Standard Bank
Standard Bank's reply19 Jul 2017, 07:14
Official

Thank you for posting your comments.

Please note your matter was escalated to the relevant department for further investigations.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***