No regard for customers wellbeing

This is now only 5 days later and yet again complaining about this bank, i have recently complained about a chargeback which was sorted out, before the funds came into my account i called the bank asking to please take their R1951 at month end i wiuld actually have made a double payment. Standard bank consultant then refused to move my payment date, therefore once again this bank has made our lives miserable as this money is our monthly living fees, why do thet say you must make payment arrangements but when you try do that you get refused, and all this after ive never skipped a single payment and my overdraft is always being settled, will this bank now go buy me some groceriea please if they need tge grocery list id be more tgan willing to give itt, cant believe theae consultants telling you that its your problem, i honestly regret the day i chose standard bank the biggest mistake of my life, friendly warning to not join standard banl