No Regard for Customers- Poor TCF

I am completely appalled by the nonchalant and blatant disregard of my concerns raised with Standard Bank on two separate issues. Each time I call into the designated phone line, "they are experiencing high call volumes"... Every single day, at different times of the day, the Homeowners Insurance line is busy since 21 February 2019! Unbelievable!!!

My complaint is regarding the lack of service and response from Standard Insurance Limited. I lodged a claim for my geyser which resulted in concerns about the plumbing work done by their appointed provider, Plumblink: 1. There is now a metallic (lead/mercury-like) taste and pungent smell from the water in my house which makes me question the safety of the water for consumption. 2. The water pressure on from the pipes is too strong and gushing/splattering which damaged my one shower head and overflows of water. 3. There is flooding/overflowing at the site of the meter which will cost me abnormal charges.

I need this resolved asap and my request is falling on deaf ears! I have been emailing (copying different mailboxes) and calling (holding for minutes on end on a daily) with no joy. I even referred the issue to my private banker and still not a care!

Second issue: I have been requesting to update my company name on my business account from 25 February. This too has fallen on deaf ears! I have lost out on a deal as a result.

I am not confident that Standard Bank as an institution has the fair treatment of customers as a central corporate culture, the service or lack thereof is absolutely not of an acceptable standard and i have certainly experiences immense post-sale barriers and frustration! Three of the TCF barriers are impacted here! Why should I care about loyalty to a bank that does not even care to respond to my email yet gladly enjoys my premiums, bank charges and service fees? Why should I be experiencing the additional frustrations and resultant costs that come with this? I would like to find out what the regulators and Ombuds take on this is!!!