MN
Malcolm N
1 reviews | Active since Dec 2016
31 Dec 2020, 16:59
No regard for clients health, safety and well being
Standard Bank does not care about their client's health, safety and well being. Warren Dix and Abegail Schultz from their Customer Contact Centre E-mail Unit insist on a senior citizen having to go into a branch to have their e-mail address updated which makes no sense.
Also, the Tongaat branch was closed earlier this week when it should have been opened.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Jan 2021, 04:03Dear Malcolm Naidoo
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply01 Jan 2021, 04:03
Official
Dear Malcolm Naidoo
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
**********
***********
Standard Bank's replyOfficial
05 Jan 2021, 15:14Good day Malcolm,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
Standard Bank's reply05 Jan 2021, 15:14
Official
Good day Malcolm,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.