Hellopeter
Share Your Experience
CG
Cwayita G

1 reviews | Active since Aug 2018

17 Aug 2018, 09:21

No refunds

My funds were taken out of my account while my card was with me, and when I logged this issue I was told that I would be called back with response. There was never a reason for me change banks just that my company used standard bank, with all this experience, I must say I am going back to the FNB. I have never had such service. I think it is good thing after this mishap that happened to me, the company is considering changing and with all this is, it is unfair situation, nonetheless I would never recommend Standard Bank to anyone

0
Replies (5)
Standard Bank
Standard Bank's reply17 Aug 2018, 10:03
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***.z

CG
Cwayita G's update17 Aug 2018, 10:43
Reviewer Update
All I want are my funds that were withdrawn out of my account.
CG
Cwayita G's update07 Sept 2018, 13:14
Reviewer Update
Still no response,,,,
Standard Bank
Standard Bank's reply08 Sept 2018, 01:33
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Benedict Mosegedi
Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply11 Sept 2018, 11:11
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

***

***