no refund or response after 3 working days

I have written a complaint on HelloPeter last Monday morning 09/03/2015 about Standard bank, grabbing money from any account. I received an email on 10/03/2015 from Sithole Nkululeko N [Email Removed] clearly states that a request has been forwarded to the manager in the relevant area to urgently assist with a refund. The turn round time is 3 days.<br> <br> On Friday afternoon 13/03/2015 2:34pm I rep**** on the email,saying that no refund was made, and asked for feedback. No feedback was given.<br> This morning (Monday 16/03/2015), I again asked in an email for feedback,for no refund was made.<br> <br> How long must I wait for my money that was grabbed from my account? No money,no feedback. In my first complaint on 09/03/2015, I clearly stated that the money standard bank grabbed was money that had to buy groceries and food. So,can I just get feedback,or my money back,to buy food for me and my family please standard bank.