No refund no proper communication

Item: Standard Bank
Rating: 1
Author: Cynthia M

There is a service that i rewuested in Feb sftet calling they would send sms ssying its been resolved i will be sorted even give me the date.on that date nothinb happened.i even csll their complains Dept instead of senfinb msg that they need more doc.they srnd msg saying my case has been resolved.my assumpion was that im being assisted.if one say resolved ehat would you think of.until today April 12 i havent been assisted.

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Replies (2)

Standard Bank's replyOfficial

12 Apr 2018, 13:06

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre

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Standard Bank's reply12 Apr 2018, 13:06

Official

Complaint Resolution Centre

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Cynthia M's updateReviewer Update

17 Apr 2018, 16:14

When i call every time i had to tell a new story whatare thecomputets for not to keep information.even if i say i will give my id number so thatshe csn pick up on the system.this matter its been dragging since Feb.to dayi called i again was kept on the phone until its cut off, where fo i go from here.realy.i called complains mayb twice

Cynthia M's update17 Apr 2018, 16:14

Reviewer Update