1 reviews | Active since Feb 2023
No refund
On the 22nd of January 2023 me and my husband went to Delft Goal supermarket and purchased a few household items.
When we got to the till and pay via our standard bank card the card decline, I proceeded with paying the items in cash. When we arrived at home my husband (customer) checked his phone and saw that the money was deducted from his Standard bank account.
We went back to Goal supermarket, and they requested us to bring a bank statement for proof of purchase attached above to send it to their finance department.
As per above email attached the finance department informed us that they did not receive the money.
We phoned standard bank numerous times, and they informed us that the money was deducted from the bank account and we should go back to Goal supermarket.
Up until today neither standard bank nor Goal supermarket came back to us to inform us of who is going to refund our money as it is not about the amount but customer satisfaction and principal, this is unacceptable.
emails has been send but no reply
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
as per above reply , we still did not get any feedback, STD bank keep on asking for statements that we mast send numerous time, how does that make sense? even now Std bank is advising us to check our electronic statement and now suddenly the deducted amount is no longer on the statement, but I did email them a hard copy that I withdraw a day after the money was deducted.....still no answers
as per above reply , we still did not get any feedback, STD bank keep on asking for statements that we mast send numerous time, how does that make sense? even now Std bank is advising us to check our electronic statement and now suddenly the deducted amount is no longer on the statement, but I did email them a hard copy that I withdraw a day after the money was deducted.....still no answers
Thank you for getting back to us.
We have requested our team to follow-up and provide feedback.
Kindly await a call from us
Regards, Standard Bank Hello Peter Team***
Thank you for getting back to us.
We have requested our team to follow-up and provide feedback.
Kindly await a call from us
Regards, Standard Bank Hello Peter Team***