PN
Patisa N

1 reviews | Active since Jun 2016

03 Jun 2016, 15:45

no refund

<p>My account was debited by a purchase which was declined at a Pick n Pay store. I have lodged a query with the bank. I have received no communication since last week Friday. I was assured of communication today. To no avail. Is this a case of the bank not wanting to refund my money. Or biding time until they ***** me over my own money. It's barely a week. I really need this money. </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply06 Jun 2016, 07:55
Official

Good day Patisa Nonxuba

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply08 Jun 2016, 04:31
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 08 June 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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